Privacy Policy
Effective Date: 1 January 2026
Sydney Social Slots ("we," "us," or "our") operates the website spinmate.com and provides a free-to-play social casino gaming platform for casual players across Australia. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what information we may collect when you use our platform, how we use and protect that information, and your rights regarding your personal data.
Information We Collect
When you interact with Sydney Social Slots, we may collect the following types of information:
- Contact Information: If you reach out to us via our contact form or email, we collect your name, email address, and any other details you choose to provide in your message.
- Device and Usage Data: We may automatically collect technical information about your device, browser type, operating system, IP address, and general location (city or region level) to improve platform performance and user experience.
- Gameplay Data: As a social gaming platform, we may collect information about your gameplay activity, such as game preferences, session duration, progression, and in-platform interactions, to personalise your experience and improve our services.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to remember your preferences, analyse site traffic, and understand how visitors engage with our platform. You can control cookie settings through your browser.
We do not process payment card information, as Sydney Social Slots is a free-to-play platform with no monetary transactions.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Sydney Social Slots platform and deliver a seamless social gaming experience.
- To respond to your enquiries, feedback, or support requests submitted through our contact channels.
- To analyse usage patterns and improve the functionality, design, and content of our platform.
- To personalise your gameplay experience, including game recommendations and progression features.
- To ensure the security and integrity of our platform and prevent misuse or fraudulent activity.
- To comply with applicable legal obligations and enforce our Terms of Service.
We do not use your personal information for direct marketing purposes without your explicit consent.
Cookies and Tracking Technologies
Sydney Social Slots may use cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits, remember your preferences, and gather aggregated analytics data.
We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). We may also use analytics tools to understand visitor behaviour and improve our services.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and performance of certain features on our platform.
Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may engage trusted third-party service providers to assist with hosting, analytics, customer support, or other operational functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Obligations: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Sydney Social Slots, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymise it.
Gameplay and usage data may be retained in aggregated or anonymised form for analytical and improvement purposes.
Your Privacy Rights
Under Australian privacy law, you have certain rights regarding your personal information, including:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to legal and operational requirements.
- Objection: You may object to certain uses of your information, such as direct marketing (if applicable).
- Complaint: If you believe we have not handled your information appropriately, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us at hello@spinmate.com. We will respond to your request in accordance with applicable privacy laws.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any account credentials and for any activity that occurs under your account.
Third-Party Links
Our platform may contain links to third-party websites or services that are not operated by Sydney Social Slots. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Sydney Social Slots is intended for users aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you via email or a prominent notice on our platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: hello@spinmate.com
Phone: +61 459 560 323
Website: spinmate.com
We are based in Sydney, New South Wales, Australia, and are committed to addressing your privacy enquiries promptly and transparently.